Comprehensive Testing Services for a Leading Canadian Bank’s Temenos T24 Platform

Challenges

The bank needed faster, more efficient testing to support rapid release cycles and the rollout of next-gen mobile apps across iOS and Android devices. Its large, complex test suite, spanning core systems like Temenos T24, required robust validation to maintain quality during frequent deployments. Ensuring compliance with WCAG and AODA accessibility standards added further complexity. The bank also struggled to monitor application performance, particularly response times and concurrency under load, necessitating a scalable and multi-dimensional testing approach.

Solution

Coforge deployed a comprehensive, multi-layered testing strategy aligned with the bank’s complex ecosystem and fast-paced release cycles. This included functional, automation, performance, mobile (iOS/Android), data migration, and accessibility testing to support cloud migration.

End-to-end validation was conducted across core systems and interfaces such as Temenos T24, Edge Connect, HID, and AML. Coforge executed over 2,900 test cases across 20+ modules, covering functions like user creation, customer/account management, FT/EFT, Interac e-transfers, e-bills, RDC, loans, statements, multi-currency transactions, and reporting.

A unified web and mobile automation framework, integrated with BlueSwan™ Verita, enabled role-based reporting. Coforge also established a dedicated practice to address non-functional testing early in the lifecycle, incorporating performance benchmarking and quality improvements. Testing followed a structured model with smoke, regression, and release-level validations to ensure effective defect containment.

The Impact

• 100% coverage of business processes enabled through Coforge’s deep expertise in T24 functionalities.
• 30% effort savings achieved in automation framework design using BlueSwan™.
• 100% compliance with WCAG and AODA accessibility guidelines.
• ~40% improvement in application performance across system layers.
• 95% reduction in post-production defects.
• 70% test automation coverage led to efficient and scalable in-sprint automation.
• Significantly reduced mean time to recovery (MTTR) through targeted recommendations and early performance testing integration.

By leveraging its domain expertise and tailored testing frameworks, Coforge enabled the bank to deliver a secure, high-performing, and accessible digital banking experience. The engagement not only accelerated release cycles and enhanced system reliability but also positioned the bank for sustained innovation in its retail banking journey.