AI-Ops Led Unified Monitoring for a Leading Global Bank

AI-Ops in Action: Unified Monitoring for a Seamless Banking Experience

A global banking giant faced growing operational inefficiencies due to siloed monitoring tools and fragmented visibility across its technology landscape. With critical KPIs and APIs dispersed across teams, performance issues often went undetected until they impacted the business.

Coforge deployed an AI-Ops-led unified monitoring solution, consolidating six tools into a single intelligent dashboard. By integrating real-time performance tracking, transaction journey mapping, and automated root-cause analysis, the bank reduced mean time to resolution, improved operational efficiency, and saved over 30 minutes per incident—three times a day.

Discover how Coforge empowered the bank to move from reactive monitoring to proactive performance management with AI-Ops.