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Reducing claim by 10 times for clients managing tax payments

The Client

A Largest Commercial Mortgage Servicer


  • Total tax amount reported annually - ~$1.4B
  • Total tax paid out annually - ~ $403M
  • Needed to eliminate tax payment delays to avoid penalties

Solution & Execution

  • Internal Proprietary product RETS® helped in tracking timely payment of taxes
  • Internal claim prevention team is setup to review errors and expected claim
  • Pre and post production QC of the results delivered

Value Delivered

  • Reduced claim < 0.5% hereby saving USD 500,000
  • Service levels achieved for a client portfolio in one year
  • Reported 99.1% parcels within SLA
  • Exceeded SLA by 10 days on 85.08% of the portfolio
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