The Client
A Largest Commercial Mortgage Servicer
Challenge
- Total tax amount reported annually - ~$1.4B
- Total tax paid out annually - ~ $403M
- Needed to eliminate tax payment delays to avoid penalties
Solution & Execution
- Internal Proprietary product RETS® helped in tracking timely payment of taxes
- Internal claim prevention team is setup to review errors and expected claim
- Pre and post production QC of the results delivered
Value Delivered
- Reduced claim < 0.5% hereby saving USD 500,000
- Service levels achieved for a client portfolio in one year
- Reported 99.1% parcels within SLA
- Exceeded SLA by 10 days on 85.08% of the portfolio
