The Client
The customer is a leading L&A insurance company with a global clientele.
Business Challenge
The customer stated the reasons below for faster modernization of platform / applications supporting individual and group member enrolment processes:
- Migration of group system from legacy to an open system which includes enrolment, policy admin, billing, and claims.
- Transformation from manual individual enrolment to electronic-based enrolment platform
- Configuration and testing for products classified under LOBs for multiple channels implemented across multiple
- Support BAU testing for multiple legacy enrolment, policy admin and claim platforms
Coforge Solution
For the niche continuous testing requirements, Coforge provided T-shaped QA resources that are skilled in the insurance domain, automation tools, and testing processes. The comprehensive test strategy provided is based on following principles to deliver high quality with speed:
- Automation first with the right toolset. This would help in achieving enhanced automation coverage across the SDLC based on ROI in order to realize faster time to market and better test coverage.
- Increase reusability for product configuration on platform.
- Right testing in right environment.
- Risk based testing approach to find the most important defects as early as possible and optimize the test delivery effort.
- Enhanced monitoring and controlling through effective metrics and reporting. The team also implemented industry best practice in measurement and metrics for better control and future planning and estimations.
As the application testing involved migration of a large amount of user data, Coforge implemented continuous testing framework for automated functional testing. The ETL tests are executed for validating data migration. Functional testing resources deployed into client squads to work with client developers and business teams. As the tests are automated and integrated with CI pipeline, regular feedback on testing progress is shared with the development and business teams.
Result
Coforge’s innovative solution consistently met 100% performance levels on TAT and SLAs. This helped the client focus more on their core competencies and made them more responsive for future organic and inorganic growth.
- Achieved 70% of automation execution for product testing including pdf image validation.
- 40% reduction in overall product rollout process in new platform.
- 25% testing effort reduction by implementing Risk based testing.
