Deployment of Operations/ Workflow platform for a Global Asset Management Company
Based in US, the client provides investment processing, fund processing, and investment management business outsourcing solutions to the financial services industry. The company operates in different market segments: Private Banking and Trust, Investment Advisors, Enterprises, Money Managers, among others.
Volume spikes – Enable, Enhance Systems to do more with the same teams
Inefficient Processes – Design effective and efficient processes
Effectively Offshore, Optimize cost, Transform to a low cost environment
Accommodate new customer operations – Create onshore bandwidth
Reduced manual touch points.
Transparency in task allocations
Decouple Onshore Offshore tasks to create Onshore bandwidth.
Cross- train staff on tasks to reduce handoffs within the team.
Flexible Offshore Capacity model to accommodate volume variations.
Dedicated lean-six Sigma team for continuous improvements.
Operations platform and workflow orchestration on SharePoint
Eliminate internal handoffs and promote STP.
NET as platform of choice for all enhancements
and systems over intranet / internet
Overall reduction of staff by 28% by the End State through:
Deployment of Operations/ Workflow platform
Reduction of manual touch points
Optimize costs by offshoring of tasks performed.
Current trained resources deployed to onboard and acquire new customers.