A major insurance company partnered with Coforge to transform incident management using a GenAI-powered resolution engine integrated with ServiceNow.
The solution enabled intelligent self-service, automated ticket categorization, and faster routing by surfacing historical resolutions through natural language search, resulting in a 30% reduction in incident volume and 40% lower MTTR.
Discover how Coforge helped the insurer improve support efficiency, enhance user experience, and accelerate issue resolution with Generative AI.
