Enabled Integrated Services Desk and IT Operations
Development and real-time interfacing for generating daily monitoring dashboards
Having one of the largest customer bases in the US, the client utilized several applications to manage its order bookings, processing, recruitment, auditing, management, and customer reporting. The multivariate system proved to be a challenge for managers that required a holistic view of operations. Coforge enabled integrated service desk and IT operations with a clean dashboard offering real-time monitoring updates, 24*7 service desk integrated ServiceNow, and end-to-end IT operations, resulting in a 30% reduction in costs.
About the client
The client is a leading American trucking and real estate holding company. The client specializes in specializing in moving freight consisting mainly of petroleum products and dry bulk commodities.
The client has one of the largest customer bases in the US. The client uses specialized product TMW and a suite of .NET applications to manage its order bookings, processing, recruitment, auditing, management, and customer reporting. The client also uses EDI & web services to book orders and provide order updates to customers. The multiple systems with various reporting interfaces proved a challenge for daily monitoring and action. The client needed an integrated solution that would enable integrated service desk and IT operations.
Coforge was responsible for the development, support, and maintenance of the entire suite of .NET applications and EDI solutions. We conceptualized, designed, and implemented a configurable manager dashboard to integrate multiple reporting interfaces and status-based charts that provided a single dashboard interface to functional and corporate managers for daily monitoring and actions.
Testing tools used – Microsoft Test Manager
Operating systems supported – MS Windows 2000/NT/XP/7
Languages/ wireframes used - C#, .Net 3.5/4.0, MS Visio, jQuery, Ajax, WCF, Windows Services
Methodology- Waterfall, Onsite-offshore model
Tools- Visual Studio 2010, Sterling (IBM) for EDI, SSIS Packages
Database- SQL Server 2005/2008
Coforge helped the client by:
Providing a real-time interface & a web service for customers to view and download order status and invoice details. Implementing EDI solutions for multiple customers enabling them to place orders using EDI files over the FTP. Developing jobs based on SSIS Package and windows service to process external input/output files and customer reporting on a daily/weekly basis. Delivering more Value 30% cost reduction Development and real-time interfacing for generating daily monitoring dashboards 24*7 Service Desk integrated with ServiceNow; supporting 1000+ employees End-to-end IT operations including NOC, Office 365 Support, Data Center, and VOIP Support