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Embedding Process Management into the DNA of the Organization​

Resolution Life Australasia, part of the Resolution Life Group, is a in-force life insurance company with a dedicated focus on servicing its existing 1.1 million customers in Australia and New Zealand. The company also provides its customers with competitive premiums, quality investment management, excellent customer service, and efficient claims management.​

Having established a robust business process management capability that improved visibility and compliance within the organization, Resolution Life Australasia sought to expand the use of its existing solutions. It wanted to standardize business process management to prepare for future business opportunities including mergers and acquisitions.​

Challenges and Opportunities​

  • Need to develop a standard business process management (BPM) model to gain more visibility and compliance across business processes and enable newly acquired businesses to onboard smoothly​
  • Desire to increase awareness of process ownership, document its baseline architecture, and minimize risk around mergers and acquisitions by documenting business processes​

Why SAP​

  • History of success with the performance and adoption of SAP® Signavio® solutions​
  • Ability to “lift and shift” related business processes to other SAP Signavio solutions​
  • Separate system architecture carved out for Resolution Life Australasia for an efficient “lift and shift” at no additional cost​
  • Comprehensive solution for business process modeling, process intelligence, workflows, automation, and journey modeling aligned to business growth​

Value-Driven Results​

  • Increase in BPM adoption across the organization through 18 process owners who are accountable for the BPM architecture​
  • Accelerated time to value and minimized risk for future mergers and acquisitions by having documented business processes available in a self-service model​

Resolution Life Australasia (formally known as AMP Life) was part of the AMP Group. Prior to the separation of this business from AMP Group, business process management (BPM) was based on compliance and controls. Critical processes were identified, documented, and rolled out to the organization through a self-service model. As Resolution Life Australasia was more than happy with the performance and adoption of its existing SAP® Signavio® solutions, it decided to “lift and shift” its related processes to other SAP Signavio solutions to make BPM part of its ongoing day-to-day business.​

Within the organization, chapters comprise groups of people performing the same craft, with chapter leads responsible for the business processes aligned to their areas. This accountability model has brought a renewed focus on the customer by increasing process efficiency within customer-facing chapters as well as back-office functions. And BPM compliance and adoption is governed through regular chapter reporting.

Resolution Life Australasia has invested in the SAP Signavio Journey Modeler and SAP Signavio Process Intelligence solutions as the next step in identifying further improvement areas in line with its vision to become a customer-centric and data-driven organization.

Featured Solutions and Services

Resolution Life Australasia deployed the following solutions from the SAP® Signavio® portfolio to increase operational efficiency:

  • SAP Signavio Process Manager
  • SAP Signavio Process Governance
  • SAP Signavio Process Collaboration Hub
  • SAP Signavio Journey Modeler
  • SAP Signavio Process Intelligence
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