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Driving transformation in a global bank as the sole tech outsourcing partner for their UK business

The Client

A leading banking group that offers financial services to individuals, businesses, and institutions in over 40 countries.


As a leading partner for the global bank, Coforge supported its development opening doors across lines of businesses. It also partnered with the bank on IT strategy, Process Design and in 2021 was selected as the Transformation Partner.

Development Partner 2018

Coforge provided an Analytics Platform for the COO’s office to manage the contingent workforce. We delivered the Workforce Dashboard program that helped reduce costs by 45%. The excellent momentum opened up doors across lines of businesses.

Strategic IT Partner 2019

We enabled API and microservices development and the Pega Marketing platform management. We also undertook financial crime-API development and resource augmentation in testing.

Process Design Partner 2020

As the Process Design Partner, Coforge helped build a turnkey transformational program for AML. Appian was selected as the preferred partner for Appian skills. Coforge ran development programs across Retail and Corporate Banking and Mortgages. This is also when the US/Spain MSA was signed.

Transformation Partner 2021

This was the year when Coforge was selected as the transformation partner. More than 550 Coforge consultants were on-boarded across retail, corporate, mortgages, investments and cards, central risk functions (credit & market risk, treasury & controllers, HR), and horizontal QA and prod management services.


The leading global bank gained customer confidence in a short time due to our client-obsessed service delivery culture. In just three years Coforge had moved up the value chain from being a development partner to a trusted transformation partner. An agile methodology was used across all development projects.

More than 850 consultants were hired across all lines of business and central functions

There was 55% cost reduction through workforce transformation and automation

Coforge committed to productivity improvement of 10% Y-o-Y by maturing the target operating model

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