Synopsis
One of the leading charities in the UK was not satisfied with the quality of services it was receiving from an IT shared services entity. End-of-life IT assets and lack of service management resulted in a poor user experience. This was compounded by a lack of wider services and technology experience within the shared services entity. To overcome these challenges, the charity sought a partner with in-depth technology and service management experience, who would have the capability to transform service provision and deliver sustained innovation. Coforge, were selected through a competitive tender process to be the transformational partner.
Solution
Coforge solution delivered an immediate 30% cost saving with further sustainable year on year reductions. Leveraging our in-depth IT services experience, Coforge are providing:
- Dedicated delivery center for charities providing a strong focus on service management and user experience
- Local service desk for a better understanding of the charity’s needs
- Proactive monitoring and maintenance
- Step change in the use of technology focused automation and AI
- Real time dashboards for key service metrics
- Migration to the Cloud and closure of legacy data centers
- Remote working capabilities through VDI
- Transition from incumbent seamlessly in 4 months
- Data and analytics – supporting a bespoke Extract-Transform-Load platform
- Quality Engineering services