Coforge case studies streamlining personal loan and credit card processes with pega for a leading financial institution
Streamlining personal loan and credit card processes with Pega for a leading financial institution
Our client is a leading financial institution with over 15,000 employees and partners operating in approximately 63 provinces and cities. It serves millions of Vietnamese citizens through a range of mortgage products and services.
The client faced several challenges within their legacy system:
Difficulty in adapting to new product lines: The legacy system was inflexible, and it was challenging to update it with new product offerings.
Performance issues: The legacy system's design resulted in poor performance, hindering the introduction of new product lines on a single platform.
Slow policy updates: Implementing policy changes was time-consuming due to the legacy system's limitations.
To address these challenges, Coforge implemented a comprehensive solution:
Product Automation: Leveraging Pega, a leading low-code platform, Coforge automated seven product lines: Personal Loan Top-up, Personal Loan X-sell, Credit Cards, Credit Card Top-up, Credit Card X-sell, and Credit Card. Pega's low-code approach enabled rapid development and deployment of these automations.
BIX Extract for Data Warehouse Reporting: Coforge integrated BIX Extract to facilitate data extraction and reporting, enabling the client to gain valuable insights from their data warehouse.