99.7% accuracy, cost savings, better turn time and 25% additional capacity in payment processing

The Client

Top 5 U.S. Merchant acquirer and payment processor

Challenge

• Needed to improve service levels
• Needed to reduce cost
• Compete in a highly demanding market

Solution

• Client & Coforge partnered on a complimentary Strategic Value Assessment
• Roadmap of outsourcing based on complexity, risk and potential automation possibility

Execution

• Initial processes included Merchant Deal Boarding and Scan & Image Matching
• Later phases covered Merchant Maintenance, Pricing & PCI, Disputes & Chargebacks, Representments, 2nd Chargebacks, Merchant Downloads

Value Delivered

• Quality improvement from 97.8% to 99.7%
• Improved turnaround employing layered shifts
• Flexibility to handle up to 25% additional volumes at no additional cost
• Significant cost savings from labor cost arbitrage and transactional pricing