Skip to main content

99.7% accuracy, cost savings, better turn time and 25% additional capacity in payment processing

The Client

Top 5 U.S. Merchant acquirer and payment processor


Primary challenges:
  • Needed to improve service levels
  • Needed to reduce cost
  • Compete in a highly demanding market


  • Client & Coforge partnered on a complimentary Strategic Value Assessment
  • Roadmap of outsourcing based on complexity, risk and potential automation possibility


  • Initial processes included Merchant Deal Boarding and Scan & Image Matching
  • Later phases covered Merchant Maintenance, Pricing & PCI, Disputes & Chargebacks, Representments, 2nd Chargebacks, Merchant Downloads

Value Delivered

  • Quality improvement from 97.8% to 99.7%
  • Improved turnaround employing layered shifts
  • Flexibility to handle up to 25% additional volumes at no additional cost
  • Significant cost savings from labor cost arbitrage and transactional pricing
Let’s engage