99% of high-volume (4,000+) batches completed on time using smartprop®

The Client

Challenge

• Title Search for multiple lender portfolios
• Fluctuating and batch volumes running into thousands of searches for each batch
• Severe Quality and Turn time issues from multiple vendors

Solution

• SmartProp® property search deployed
• Independent teams to handle Title Searches, Typing and for 100% Quality Review
• Multiple abstractor networks to obtain best turn-times and prices

Execution

• Cross-trained teams to handle the batches received at the start of every month
• Real-time order status tracking with rigorous SLA’s to improve turn-times
• Continuous training programs to maintain quality levels

Value Delivered

• Exceeded Turn time requirements
  • 99% high-volume batches delivered in 2-3 weeks based on batch size (vs. 95% target)
  • Regular volumes - 95% within 3 days
• Batch flat pricing by Coforge to enable easy cost tracking
• Customized reports - included foreclosure information