Overview
Capabilities
Challenge
- Managing Complex Data Consolidation and Ensuring Accuracy in Regulatory Reporting
- Regulatory reporting dependent on FMIS integrating multiple legacy systems
- Complexity in data consolidation and transformation processes
- Frequent data quality issues and reconciliation gaps
- Defects across PRE, UAT, and PROD environments
Solution
Coforge implemented a comprehensive managed services and transformation approach:
- Provided L2 and L3 support for production incidents
- Managed defect resolution across PRE, UAT, and PROD environments
- Owned end-to-end SDLC for new requirements including design, development, testing, and deployment
- Performed reconciliation and data quality and integrity testing
- Established governance framework for managed services delivery
- Delivered near real-time dashboards using Power BI with automated provisioning in PaaS using DaaS
- Integrated dashboards with real-time alerts and implemented automated self-healing mechanisms
- Leveraged machine learning models to reduce false alerts
- Supported downstream functions including predictive modeling for fraud detection and transaction monitoring
Tools & Technology
Informatica Powercenter, Power BI
Resolving 95% of issues with Defined SLA | Closed Backlogs in 3 months | 24*7 support model| 20% HC cost reduction
Impact
Improving Data Accuracy, Operational Efficiency, and Compliance Readiness
- Resolved 95% of issues within defined SLA across priority categories
- Cleared backlog within first 3 months of managed services transition
- Enabled 24×7 support model for handling incidents outside SLA
- Achieved >99% success rate in real-time monitoring
- Reduced downtime through automated self-healing mechanisms
- Improved anomaly detection accuracy to over 99%
- Reduced fraud by over 50 basis points compared to previous models
