Streamlining Underwriting: Efficiency & Quality

Challenges

• Fragmented underwriting processes leading to delays.
  
• Poor loan tracking causing bottlenecks in approvals.
  
• Lack of change management resulting in non-compliance and loan quality issues.

Solution

• Intelligent Work Distribution: High-level tasks assigned to onshore experts, routine tasks offshored.
  
• Offshore Work Examples: Basic calculations, document ordering/tracking, review & indexing.
  
• Process Reengineering: Streamlined handoffs and communication between departments.
  
• Dedicated Underwriting Mailbox: Expedited query handling and faster resolution.
  
• Change Management Implementation: Ensured adherence to updated regulations and improved loan quality.

The Impact