Leading Mortgage Institution Cuts Manual Efforts by More Than 50% with Coforge
Overview
A mortgage company supporting origination, servicing, and capital markets needed to accelerate its new loan boarding and escrow setup process. Critical data fields from loan documents had to be validated against system records, but extraction and checks were largely manual and document dependent, slowing throughput and increasing operational cost and error risk. Coforge implemented Copasys, a tech-led automation solution with AI-driven extraction and audit automation to streamline onboarding and improve scalability.
The client’s new loan setup review relied on validating multiple data fields from source documents against values entered into downstream systems. As extraction was performed manually, the process demanded significant analyst effort and time, making it difficult to handle peak volumes without adding headcount. Manual handling also increased the likelihood of errors and rework, driving up operational costs and impacting turnaround time and customer experience. The client was unable to roll out new programs and marketing campaigns due to capacity constraints in handling increased loan volumes.
Solution
Coforge implemented Copasys, a tech-led automation solution designed to reduce manual intervention in loan boarding and setup by combining intelligent data extraction with automated validation and output generation.
Implementation approach
Coforge enabled automated extraction from loan documents with >90% accuracy, reducing dependency on manual data capture. Additionally, over 200 data fields were extracted and validated, with over 90% of files completed with pure automation. Copasys ensured consistent and compliant rules-based processing. This reduced the overall cycle times by over 50% by eliminating repetitive verification steps. Copaysys automated identified document and data exceptions are introduced into an integrated exception workflow for human review and validation. The output is seamlessly integrated into the client’s technology environment and supported by extensive configurable reporting.
Tools/Technologies used
Coforge Copasys (patented automation solution)
AI-based data extraction / Intelligent Document Processing (IDP)
Rules-driven checklist automation
Automated form/output generation
Integrated exception processing
Key highlights
Delivered end-to-end automation for New Loan Boarding and Setup
Achieved >90% automated extraction accuracy, and 100% overall results for document dependent onboarding data
Automated 200+ validation checkpoints with >90% checkpoint automation
Enabled systematic generation of output forms from processed datasets
Built a scalable operating model to handle higher volumes without proportional headcount increase
