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Insurance Enterprise Saves 80% Analysis Time with Coforge’s Agentic AI Comparator

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Overview

A leading insurance enterprise partnered with Coforge to modernize how it benchmarks policy documents against competitors across all 50 U.S. states. The client’s manual approach to reviewing critical illness and other policy types was time-consuming and error-prone—slowing down market responsiveness and sales enablement.

Coforge implemented an autonomous, AI-powered policy comparator solution that automated document parsing, analysis, and side-by-side comparison across more than six major insurers. The solution, powered by Azure OpenAI, vector search, and document embeddings, enabled sales teams to gain fast, accurate, and traceable insights, transforming competitive intelligence into a scalable advantage.

Challenges

An insurance enterprise needed to compare and benchmark its policy documents—such as those for critical illness—against competitors across all 50 U.S. states. Manual review of vast, multi-format documentation led to delays, inefficiencies, and missed opportunities in sales and product positioning. There was an urgent need for an automated, scalable, and intelligent comparator system to analyze over 6 major insurers’ policy files.

Solution

Coforge deployed a fully autonomous agent-based solution powered by Azure OpenAI, Vector Search, and document embeddings. All policy documents were parsed, structured, and indexed into a searchable vector database. Sales teams and SMEs interacted with the agent through a guided UI that delivered precise answers, contextual links, and document traceability. The solution was integrated with both upstream data loaders and downstream CRM and document systems.

Key Highlights

  • Leveraged Autonomous Agent for end-to-end policy comparison across competitors
  • Enabled granular side-by-side benchmarking of insurance clauses and conditions
  • Integrated with custom prompts and document-level tracebacks
  • Powered by Azure cloud, vector search, and LLM-driven knowledge retrieval

The Impact

  • 80% Time Saved in competitor document analysis
  • 50% Higher Accuracy in document traceability

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