Driving Platform Reliability and DevSecOps Excellence for a Global Financial Services Provider
Overview.
The client is a leading global investment management and operations solutions provider, serving institutional investors, financial institutions, and individual clients. Operating in a highly regulated environment, the client required a reliable technology partner to manage, monitor, and optimize its complex middleware and cloud platform ecosystem.
The client’s technology environment spans multiple mission-critical systems, including development, testing, and production environments. The key challenge was to ensure continuous uptime, accelerated release cycles, secure operations, and seamless platform performance, while meeting stringent compliance and availability requirements.
Solution.
Coforge was selected to deliver end-to-end platform and cloud services, providing robust management, automation, observability, and support across environments. Key initiatives included:
Platform Provisioning & Management: Platform Provisioning & Management: Coforge managed over 4,500 middleware instances across environments, delivering 150+ deployments per month through its DevOps team. The platform encompassed 35,000 Kubernetes pods running across 15 clusters and 3,000 servers, achieving 100% patching and 99% platform availability with zero downtime.
Monitoring & Observability: End-to-end platform observability was enabled using Dynatrace, Prometheus, and Grafana. GitLab-based DevSecOps pipelines automated deployments, enhanced security, and provided real-time insights through DORA metrics dashboards.
Incident & Problem Management: Integrated L1–L3 support combined with 24x7 SOC and NOC operations ensured rapid incident resolution. With over 1,500 tickets handled monthly, resolution time was reduced by 30% through improved root-cause analysis and proactive monitoring.
Asset & License Optimization: Asset & License Optimization: Coforge implemented a middleware asset management framework, which delivered a 25% improvement in license utilization, optimizing operational costs and resource efficiency.
The Impact.
Zero downtime recorded across all middleware platforms
15% year-over-year reduction in incidents, improving service stability
60% faster deployment cycles enabled through DevSecOps automation
50% faster issue analysis, powered by advanced observability and real-time metrics
100% project delivery within agreed timelines and budgets
This engagement demonstrates Coforge’s expertise in delivering secure, scalable, and compliant platform services for global financial clients. By combining automation, observability, and disciplined service management, Coforge continues to support the transformation and resilience of complex, high-volume financial systems.
