Banking Process Modernization on Microsoft 365 - Reimagining Enterprise Intranet for Scalable, AI-Ready Banking Operations

Challenge

Overcoming Legacy Constraints to Enable a Modern, Scalable Digital Workplace

• Intranet hosted on SharePoint on-premises platform
• Legacy system reached end-of-life (EOL)
• Lack of modern features such as mobile device support and integrations
• Custom-coded solutions leading to high maintenance and support costs
• Dependency on on-premises systems causing scalability challenges
• Requirement for business and technical design analysis for intranet modernization
• Need for content and document migration from legacy to modern systems
• Requirement to redesign and rebuild intranet portal with rich user experience
• HR and non-HR process reengineering across IT and admin functions
• Recreation of publishing pages as per modern UI approach
• Integration with 21 inbound and 15 outbound channels
• Redevelopment of 500+ workflows and user interfaces using Power Platform
• Requirement for extensive testing including performance, functional, and system integration

Solution

Cloud-First Intranet Transformation Powered by Microsoft 365 and Power Platform

Coforge reengineered Internet solution by developing components:

• Implemented employee HR and non-HR processes using Power Apps and Power Automate
• Enabled modern workplace features using SharePoint Online
• Developed SharePoint Framework (SPFx) application customizers and web parts for business logic and UI
• Built Azure Functions to replicate timer jobs and event receivers
• Integrated inbound and outbound systems such as Kofax, OpenText, OPCRM, and Payment Hub using Azure and Power Platform
• Performed data migration using Sharegate tool along with custom PowerShell scripts
• Implemented Power Platform adoption best practices including ALM, security policies, licensing management, and CoE setup
• Leveraged Azure DevOps for code repository and agile development practices

Impact

The delivered solution enables following benefits:

• Rapid development using Power Platform compared to custom-coded approaches
• Reduced maintenance and support requirements through low-code/no-code platform
• Enabled device-friendly intranet supporting iOS and Android devices
• Empowered citizen developers for application enhancements
• Delivered a future-ready intranet with AI capabilities using Copilot features