A Top-Tier European Bank Resolved 95% of Issues Within SLA Using Managed FMIS Services

Challenges

The bank’s regulatory reporting relied on a Financial Management Information System (FMIS) that integrated data from multiple legacy systems. This created:

• Complex data consolidation and transformation processes.
• Frequent data quality issues, reconciliation gaps, and defects across PRE, UAT, and PROD environments.
• Delays in resolving issues, impacting timely and accurate reporting.

Solution

Coforge implemented a robust managed services model to stabilize and optimize the FMIS ecosystem:

• Production Support: Resolved L2 and L3 incidents, ensuring adherence to SLAs.
• Defect Resolution: Fixed issues across PRE, UAT, and PROD environments.
• End-to-End SDLC Delivery: Managed new requirements from discovery to go-live.
• Reconciliation & Data Quality Testing: Enhanced integrity and accuracy in reporting.
• 24×7 Support Model: Provided continuous support, resolving incidents outside SLA timelines promptly.
• Governance Ownership: Took complete accountability for governance activities under managed services.

The Impact

• 95% of issues resolved within SLA across all priority categories.
• Backlogs cleared in just 3 months after transition.
• 24×7 support ensured zero disruption for critical reporting needs.