A Prominent Life Sciences Organization Improved Turnaround Time by 30% Using Managed Services Approach

Challenges

The client faced significant challenges with their third-party managed data warehouse and BI systems:

• No access to underlying code
• Lack of a proper support model
• Inadequate documentation
• Frequent follow-ups required for information retrieval
• Delays in enhancement delivery
• Significant time spent on vendor management
• Data integrity issues across various systems

Solution

Coforge proposed a comprehensive managed services solution:

• SLA-Based Support: Implemented 13x5 SLA-based support for timely and efficient service delivery.
• Onsite Team Presence: Established an onsite team to provide full coverage during EST hours.
• Regular Updates: Maintained regular updates on service requests, incidents, and enhancements for key stakeholders.
• Quick Turnaround: Ensured swift turnaround for enhancement work to meet business needs promptly.
• Quality Control: Conducted quality control checks to address data integrity issues.

The Impact

• 30% improvement in Turnaround Time (TAT) Improvement
• 20% improvement in Data Accuracy Improvement
• Rapid Enhancement Deployment: Facilitated quick deployment of enhancements, ensuring swift response to business needs.
• Reduced Data Integrity Issues: Significantly minimized data integrity issues across various systems.
• Improved Data Accuracy: Increased the accuracy of data in dashboards, providing reliable insights for decision-making.
• Effortless Vendor Management: Reduced the effort spent on vendor management, saving valuable time for the organization’s team.