A Leading U.S. Auto Insurance Provider Reduced Claims Cycle Time by 40% Using Data-Managed Services and Power BI Automation
Overview
A US-based specialty auto insurance provider with a strong presence across multiple states, offering tailored insurance products and exceptional claims service. The company is committed to operational efficiency, customer satisfaction, and leveraging technology to streamline policy administration, claims handling, and compliance reporting.
The client’s policy administration and claims systems were siloed, creating data inconsistencies, delayed reporting, and manual intervention requirements. These gaps led to:
Inefficient claims processing due to fragmented data sources
Limited visibility into operational KPIs for underwriting and claims performance
Compliance risks from inconsistent reporting timelines
Manual workflows increase operational costs and error rates
Solution
We provided data-managed services to the client that aided in the unification of policy, claims, and operational data, enabling automation, real-time insights, and scalable analytics.
Key solution highlights:
Provided 24x7 SLA-driven support for reporting pipeline issues and load delays
Built a reusable framework integrating staging, warehouse, and Power BI with PAS mapping
Developed real-time dashboards in Power BI for underwriting, claims processing, and financial KPIs
Introduced automated quality checks to ensure compliance-ready data at all times
Enabled predictive analytics for claims cycle optimization and fraud detection
The Impact
The solution delivered tangible business benefits:
40% faster claims cycle time, improving customer satisfaction and retention
95% accuracy in reporting data, ensuring compliance and better decision-making
25% reduction in operational costs through automation of manual workflows
