A Global Specialty Insurance Leader Automated 60% of Manual Processes Using Managed Data Warehouse Services

Challenges

The client needed a single managed services partner to ensure seamless end-to-end delivery across its data warehouse ecosystem. Pain points included:

• Inefficient Snowflake usage, impacting query performance and cost.
• Backlogs of unresolved technical issues from the incumbent vendor.
• Lack of centralized monitoring and optimization for data delivery processes.
• Manual processes are slowing operational efficiency and scalability.

Solution

Coforge delivered a streamlined managed services transition with measurable business impact:

• Dedicated EDO Run Support Team: Centralized oversight and optimization of all data warehouse components.
• Proactive Problem Resolution: Addressed pain points and bottlenecks in data delivery workflows.
• Enhanced Monitoring & Management: Implemented robust, real-time monitoring for dashboards, data loads, DWH/Snowflake, and Power BI servers.
• Data Load Optimization: Streamlined and accelerated data loads for Snowflake and legacy systems.
• Efficient Data Replication: Adopted HVR and Fivetran to achieve optimal data movement efficiency.

The Impact

• 60% of manual processes automated, achieving 20% cost savings through innovation.
• 100% backlog clearance within the first three quarters.
• Enhanced query, storage, and load efficiency, driving operational excellence.