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Coforge's Speech AI Analyzer seamlessly processes extensive audio content across multiple languages, ensuring highest accuracy at scale. Leveraging both Open Source and Cloud APIs, it provides user-friendly, unified APIs and a highly adaptable end-to-end speech processing workflow.

This powerful accelerator boasts an intuitive management dashboard and swift audio content search capabilities. Moreover, it offers robust features for overseeing and managing the complete speech processing lifecycle.

Practical applications for this technology are manifold. It aids regulators and media platforms in swiftly identifying harmful content like profanity, violent speech, hate speech, and content promoting suicide. Furthermore, it finds applications in voice conversation analytics for contact centers and other similar contexts.

HOW WE TRANSFORM

Industry Applications

Analysis and Generating insights of recorded audios
Analysis and Generating insights of recorded audios

In various sectors, the Speech Intelligence Analyzer utilizes on-premise or cloud APIs to derive insights from speech. It seamlessly processes audio files from online sources or devices, offering real-time Sentiment Analysis, Word Clouds, and Knowledge Graphs, enhancing informed decision-making across industries.

Harmful content detection from live TV feeds for compliance requirements
Harmful content detection from live TV feeds for compliance requirements

Within the media & television industry, speech analyzers solutions can scan video files, identifying occurrences of specific phrases spoken. It can provide their exact locations, allowing fine-tuning of precision by adjusting the confidence threshold. This capability enables tailored search and retrieval of desired content within the videos.

Virtual Assistant for Asset and Wealth Management
Virtual Assistant for Asset and Wealth Management

Asset & Wealth Management (AWM) firms have developed proprietary Virtual Assistants (VAs) which seamlessly integrate into their channel strategy within the comprehensive Omni channel service delivery model. Utilizing these platforms to engage with clients and provide essential services has the potential to enhance the overall customer digital value chain for AWM firms.

Effective management of collection accounts
Effective management of collection accounts

Coforge Speech analytics offers a platform for agent-debtor interactions and helps collection agencies identify where adjustments should be made to give clients a strategic advantage when bidding for collection accounts.

Coforge delivers Speech Processing and Flagging Harmful Content at Scale

CASE STUDY

Coforge delivers Speech Processing and Flagging Harmful Content at Scale
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