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Turbulence-free PSS migration to drive connected operations


The client was looking to consolidate their PSS system for both domestic and international flights. Although the solution seemed relatively clear, the assignment was made challenging by the scale and the timeline defined by the client. Coforge drew on all its expertise and experience in the airline sector to ensure that the client’s demands were all fulfilled in record time.

The Client

The client is one of the largest airlines in Australia, operating flights on both, domestic and international sectors.

Business Challenge

The client approached Coforge for assistance to move to a single unified PSS. At the time, they were using Navitaire for all domestic PSS duties, while Amadeus was used as the long-haul PSS provider. Sabre was seen to be a natural choice, given its record for performance and stability in the region.

Driven by expansion plans and the need to stay ahead of the competition, coupled with the benefits of reducing IT expenditure by using one PSS, we took on the seemingly uphill task of completing the PSS transition under a tight schedule.

Our Solution

Coforge helped the client migrate the existing data warehouse and new data marts to the Sabre data formats. The cut-over involved 37 interfaces and over 250 services, for which we provided 24x7 support and maintenance. We managed to change and release management during the cutover sequence management process and supported all interfaces

Coforge also enabled a Service Oriented Architecture strategy for the client, re-wrote interfaces, and developed a Sabre specific airline middleware. This included developing the enterprise service bus and implementing 150+ interfaces with Sabre systems, other airline systems, and third-party applications across domains like reservation, loyalty, kiosks, etc.

In addition, Coforge built interfaces with Sabre CSS and upgraded the movement manager interface with schedule manager, Aircrews.

Delivering more value

Coforge emerged as a transformational partner to help the client transition from a low-cost carrier to full service operations. We have been able to package all offerings under a single umbrella through single ticketing, reservation and check-in system.

The unified PSS helped increase interline and codeshare revenue by 56%, and reduced PSS and distribution costs by over 35% for the client. The PSS cutover was completed in a record time of 9 months.

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