Our suite of default management platforms combines intelligent process automation and transformational services to help lenders scale their operations to meet increasing borrower demands and market changes. We ensure efficient processing, rigorous quality and governance while meeting regulatory and investor requirements.
We help lenders:
Deliver faster turn time
Ensure shorter operational turn time with agile workflows and smart process transformations.
Manage volume fluctuations
Be flexible in managing staffing with a scalable workforce of 4500+ professionals.
Enhance customer experience
Real time borrower assistance with 24/7 omnichannel contact center services.
Powered by 20 years of industry experience, our Default Management Support Services are trusted by several lenders including two of the top 20 U.S banks.
We support 1M loan servicing customer requests, 8.4M boarding and indexing of documents, over 5M inbound and outbound calls, 4.3M outbound and inbound collections calls and 3.6M email customer requests annually. Our solutions are easy to implement and can work with client systems.
We specialize in:
Early intervention and collections
Initial file intake, processing & underwriting
Loan modification, short sale & deed in lieu
Repayment plans, payment monitoring
Call quality monitoring / FCI
Tax & HOA
Valuations: ordering and review of AVM, property condition report and BPO
Borrower – document chase
File intake, setup & processing
Borrower – document chase
Loan modification underwriting
Property reports – current owner search, two owner search, full search, foreclosure information report and TSG report
Closing & booking
Early to mid-stage collections for all types of mortgage loans, auto & instalment loans, credit & debit card payments, and HELOC
Back Office Support
Telephone Consumer Protection Act
24/7 omni-channel contact center
Collection Strategy Consulting
REO back office support
Property reservation setup (initial)
Preservation work order reviews (initial & recurring)
Invoice reviews & approval
HOA curative & processing
QA & QC
Quality review on decision taken for approval, denial, and closure process for loss mitigation workout requests (short sale, deed in lieu, forbearance and repayment plans)
Bankruptcy back office support
Bankruptcy setup & referral
POC/MFR/Supps preparation and review
Review plan and file objections & monitor CH 13 payments
Reviewing affidavits and declarations
Preparation of chapter 7, reaffirmation agreements
Review notice of default, monitor cases for discharge/dismissals & Invoice management
Foreclosure back office support
Pre-foreclosure checks and FC referral
First legal and follow up monitoring
Reinstatement, payoff, judgment and bid preparations