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Our suite of default management solution combines intelligent process automation and transformational services to help lenders scale their operations to meet increasing borrower demands and market changes.

We ensure efficient processing, rigorous quality and governance while meeting regulatory and investor requirements.

Powered by 20 years of industry experience, our Default Management Support Services are trusted by several lenders including two of the Top 20 U.S Banks.

We help lenders:

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Deliver faster turn time & process transformation

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Manage volume fluctuations and scheduling
 

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Enhance customer experience & meet compliance needs

 

HOW WE TRANSFORM

We specialize in:

Loss Mitigation
Loss Mitigation

  • Early intervention and collections
  • Initial file intake, processing & underwriting
  • Loan modification, short sale & deed in lieu
  • Repayment plans, payment monitoring
  • Call quality monitoring / FCI
  • Tax & HOA
  • Valuations: ordering and review of AVM, property condition report and BPO
  • Borrower – document chase

Loan Modification
Loan Modification

  • File intake, setup & processing
  • Borrower – document chase
  • Loan modification underwriting
  • Property reports– current owner search, two owner search, full search, foreclosure information report and TSG report
  • Document preparation
  • Closing & booking

Collections
Collections

  • Early to mid-stage collections for all types of mortgage loans, auto & instalment loans, credit & debit card payments, and HELOC
  • Back Office Support
  • Skip tracing
  • Telephone Consumer Protection Act
  • 24/7 omni-channel contact center
  • Collection Strategy Consulting

REO back office support
REO back office support

  • Property reservation setup (initial)
  • Preservation work order reviews (initial & recurring)
  • Invoice reviews & approval
  • HOA curative & processing

QA & QC
QA & QC

  • Quality review on decision taken for approval, denial, and closure process for loss mitigation workout requests (short sale, deed in lieu, forbearance and repayment plans)

Bankruptcy back office support
Bankruptcy back office support

  • Bankruptcy setup & referral
  • POC/MFR/Supps preparation and review
  • Review plan and file objections & monitor CH 13 payments
  • Reviewing affidavits and declarations
  • Preparation of chapter 7, reaffirmation agreements
  • Review notice of default, monitor cases for discharge/dismissals & Invoice management

Foreclosure back office support
Foreclosure back office support

  • Pre-foreclosure checks and FC referral
  • First legal and follow up monitoring
  • Reinstatement, payoff, judgment and bid preparations
  • Foreclosure pre-sale reviews
  • FC timeline reviews
  • Invoice management
  • Claims preparation and filing

OUR GROWTH

We annually support:

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loan servicing customer requests
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outbound/ inbound collections calls
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inbound and outbound calls
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email customer requests annually
Manage Loan Default Risks with Digital Foresight

Brochure

Manage Loan Default Risks with Digital Foresight
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We help clients achieve:

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CSAT score (out of 5)
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cost savings in collections
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quality in complex chat services
Default-Management

Default Management Solutions

Enhancing your Servicing and Default Operations with an efficient suite of solutions.
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WORD-OF-MOUTH

What our clients have to say

Head of  Consumer & Mortgage Credit
I appreciate your partnership and this is going to continue to be a major differentiator and value driver for our organizations!

Head of  Consumer & Mortgage Credit

Leading U.S. Bank

Partner Relations Officer, Mortgage Division
Coforge has been a pleasure to work with over the past year. I would definitely recommend them.

Partner Relations Officer, Mortgage Division

A leading regional U.S. Bank retail/ wholesale originations

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