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Servicing & Default Support Solutions

Our suite of servicing & default solutions helps mortgage servicers rapidly build
operational and risk management readiness to ensure better borrower support.
The solutions combine intelligent process automation and transformational services to help:

Enhance productivity and reduce cost

Intelligent Automation across front, middle and back office functions

Improve QC & reduce risk

Automated platform for 20X faster QC & for 99.999% accuracy in property tax payment processing

Offer top-class customer experience

Omnichannel 24x7 contact center with self-care and use of data and predictive analytics

Powered by 15+ years of experience and teams dedicated to the mortgage industry, our Servicing & Default Support solutions are trusted by 5 of the Top 25 U.S banks.

We support 1M loan servicing customer requests, 8.4M boarding and indexing of documents, over 5M inbound and outbound calls, 4.3M collections calls and 3.6M email requests annually.

We specialize in:

Business Impact Delivered

20% lower costs while delivering same day turn around in loan servicing requests

  • Improved overall customer service
    • Coforge turned around 80% of work within same day
    • Turn time improved from 5 to 3 days for settlement of transactions

100% adherence to Regulation X in mortgage loss mitigation

  • Initiating certain loss mitigation testing rules via Copasys coupled with effective remediation activities helps:
    • Significantly reduce the consumers risk of property loss due and/ or inadequate loss mitigation activities

94% cure rate and 87% collections on ‘promise to pay’ on residential mortgage & consumer loans

  • Achieved consistent cure rate of 94% and above on ~$80M annual delinquent balances across various mortgage & consumer loans
  • 87% ‘Kept Rate’ on ‘Promises to Pay’’

Brochure

Our Servicing & Default Management Solutions are supported by: