Servicing & Default Support Solutions
Our suite of servicing & default solutions helps mortgage servicers rapidly build
operational and risk management readiness to ensure better borrower support.
The solutions combine intelligent process automation and transformational services to help:
Enhance productivity and reduce cost
Intelligent Automation across front, middle and back office functions
Improve QC & reduce risk
Automated platform for 20X faster QC & for 99.999% accuracy in property tax payment processing
Offer top-class customer experience
Omnichannel 24x7 contact center with self-care and use of data and predictive analytics
Powered by 15+ years of experience and teams dedicated to the mortgage industry, our Servicing & Default Support solutions are trusted by 5 of the Top 25 U.S banks.
We support 1M loan servicing customer requests, 8.4M boarding and indexing of documents, over 5M inbound and outbound calls, 4.3M collections calls and 3.6M email requests annually.
We specialize in:
Servicing Solutions
- New loan set-up
- Payment Processing
- Pay Off Processing
- Escrow Administration
- Customer Support
Loss Mitigation & Default
- Loss Mitigation
- Loan Modification
- Collections
- REO support
- QA & QC
- Bankruptcy support
- Foreclosure support
Digital Platforms
- RegTech & Automated QC Platform Copasys ®
- Real Estate Tax Service platform RETSTM
Customer Experience Center
- AI enabled Contact Center platform
- Cloud-based/on-prem scalable contact center services
- Conversational AI + RPA + Workflow Automation
- Multi-language Support
Intelligent Automation
- Front Office: Digital Onboarding: Smart Onboarding | NLP/Chabot automated workflows
- Middle Office: Customer 360-degree view | Rules engine and Data Analytics, Fraud detection
- Back Office: Integration | RPA, NLP, Optical Character Recognition, Bar- Codes/QR codes and Intelligent Routing Process transformation
Data and Analytics
- Data Integration
- Data Quality
- Master Data Management
- Data Governance
- Business Intelligence
- Data Warehousing Implementation
- Predictive Analytics solutions
- AI based Data Ingestion
- Cognitive & Analytics Blueprinting
Business Impact Delivered
20% lower costs while delivering same day turn around in loan servicing requests
- Improved overall customer service
- Coforge turned around 80% of work within same day
- Turn time improved from 5 to 3 days for settlement of transactions
100% adherence to Regulation X in mortgage loss mitigation
- Initiating certain loss mitigation testing rules via Copasys coupled with effective remediation activities helps:
- Significantly reduce the consumers risk of property loss due and/ or inadequate loss mitigation activities
94% cure rate and 87% collections on ‘promise to pay’ on residential mortgage & consumer loans
- Achieved consistent cure rate of 94% and above on ~$80M annual delinquent balances across various mortgage & consumer loans
- 87% ‘Kept Rate’ on ‘Promises to Pay’’
Brochure
Your team has been instrumental in helping us meet our call volumes. We are appreciative flexibility and attention to detail.
Head, Customer Service of a Top US. Lender
Your team has been a vital part of our success in meeting our outbound volumes. We are appreciative of your flexibility and attention to detail.
Head, Customer Service, National specialty insurance company
Coforge has done such a good job of training its team and reducing the amount of escalated items and questions.
AVP, Commercial Execution, Top 25 U.S. Bank
Our Servicing & Default Management Solutions are supported by:
Property Tax Platform - RETS
Digital Platform
Enhance precision and efficiency in tax servicing with our technology-enabled property tax platform RETS.
QC and Compliance Testing Platform: Copasys
Digital Platform
Achieve an efficient and effective testing environment with Copasys, our automated platform for QC and Regulatory Compliance.
Property Search Platform - SmartProp
Digital Platform
Digitize your title insurance operations and enhance agility with our property title search platform SmartProp®.
Property Tax Platform - SmartTrak
Digital Platform
Secure and accelerate your tax reporting using technology with our property tax platform SmartTrak®.
Mortgage Servicing Support
Business Process Management
Delight customers and achieve quicker turn time with our Mortgage Servicing Support Services.
Pre-underwriting Support Solution: LoanAccel
Digital Solution
Drive innovation and speed in mortgage lending with our pre-underwriting support solution LoanAccel.
Mortgage Quality Audits/Checks
Business Process Management
Consistently improve loan quality and process efficiency across the mortgage lifecycle with Mortgage QC.
Mortgage Origination Support
Business Process Management
Improve processes and governance while lowering cost with our Mortgage Services.
Customer Contact Center
Cross-Industry Solution
Enhance customer experience & save costs with our Omnichannel Contact Center.
Data & Analytics
Cross-Industry Solution
Enhance data quality & make better business decisions with our Data & Analytics Solutions.
Information Security & Risk Management
Cross-Industry Solution
Prevent threats from information leakages and stay compliant with regulatory needs.
Finance & Accounting Services
Cross-Industry Solution
Optimize costs and enhance efficiency with our Finance & Accounting Services.
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