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Collections Support Services

With a combination of human and automated interactions, our suite of collections support services can help lenders tackle the increased volumes expected in debt collections, optimize recovery and drive better customer negotiations through multiple communication touch-points. We continuously monitor and evaluate the impacts on portfolio health, collections, & recovery and provide actionable insights to minimize risk.

Our dedicated team specializes in supporting Collections for mortgage loans, auto loans, installment loans, credit & debit card payments, and HELOC.

We work with several leading financial institutions to:

experience

Improve bottom-line & increase collections efficiency
With lower outstanding driven by increased efficiency in collection operations

real-time

Manage volume spikes with data analysis and scheduling
With workforce capacity planning, volume forecasting & scheduling

risk-management-1

Reduce financial risk and comply to requirements
With greater adherence to regulatory compliance requirements

 

HOW WE TRANSFORM

We specialize in:

Early & mid stage collections
Early & mid stage collections

  • Outbound calling
  • Inbound Call Servicing
  • Digital Channel Delivery
  • Chat Servicing
  • Predictive Dialing

Back office support
Back office support

  • Collection agency call monitoring

Skip tracing
Skip tracing

  • Manual outbound calling

Telephone consumer protection act
Telephone consumer protection act

  • Auto & Manual Dialing

Collection strategy consulting
Collection strategy consulting

  • Assessment & recalibration of existing collections management strategy
  • Identifying & implementing the right fit channels

Improving your clients’ contact center experiences

Artical

Improving your clients’ contact center experiences
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We help clients achieve:

0M
outbound/ inbound collections calls
0%
cost savings in collections
0M
loan servicing customer requests
Mortgage-QC

Collections Support Services

Scale up to meet market demands and enhance customer experience with
our Collections Support Services.
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WORD-OF-MOUTH

What our clients have to say

AVP, Loss Mitigation Supervisor
The hard work and dedication has really helped our department and I wanted to make sure you and your team know how much you are valued. I really appreciate all that you and your team do for the company and this department.

AVP, Loss Mitigation Supervisor

A Top 5 U.S. Bank

Executive Vice President
I wanted to thank you and your team for the excellent job you have been doing for our company. You and your team have shown a wonderful attitude and willingness to work extra hours, as needed, to keep things operating smoothly.

Executive Vice President

Capital Markets and Correspondent, A Top financial services company

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