Card Disputes Solutions

Our Card Diputes CoE brings on-board a deep domain expertise and combined together with our omnichannel contact center services and technology enabled solutions helps you achieve a faster dispute resolution and a higher win rate.

With capabilities to support both issuer and merchant disputes and chargebacks, we help issuers, merchant acquirers and chargeback management firms achieve:

60% faster turn times

Reduce dispute resolution time with customized solutions.

45% cost savings

Optimize operational cost with global delivery centers & transactional pricing.

25% improvement in average handling time

Lower average handling time with experienced resources and progressive checklists.

Powered by 20 years of industry experience, our Card Dispute CoE has been trusted by leading merchant acquirers , issuers, and a top 5 chargeback management firm.

Our professionals annually support: Issuers: 1.5M disputes and 170K representments. Merchant acquirers: 1.1M chargebacks and 100K second chargebacks/ prearbitrations. Chargeback management firms: 600K chargebacks.

Business impact delivered

Over 80% reduction in chargeback case aging for a leading payment processor

  • Chargeback case aging reduced dramatically within a month
    • 31 days to less than 5 days
  • Cleared all backlog in 60 days
  • Long-term process improvements
    • Enhanced service levels could be extended to their other customers

57% reduction in average issuer dispute charge-off amounts

  • Lower dispute charge-off and operational cost
    • Charge-offs reduced from $0.14 to $0.06 per transaction
    • Additional labor cost savings of 50% for some work
  • Reduced risk
    • Risk of non-performance transferred to SLK


In addition to our Card Disputes capabilities,
our other solutions include: