Our cards solutions offer back-office and omnichannel customer contact center services, backed by decades of experience and a partnership with a technology provider for a Card Disputes Solutions.
We help card issuers achieve:
35% cost savings
Optimize operational cost with global delivery & 24*7 operations.
Over 98% quality consistently
Boost customer satisfaction with improved First Time Right ratio.
30% faster turn times
Reduce cycle time with simplified operations & reduced rework.
Powered by over 20 years of experience in card related services, our services are trusted by card issuers, including 2 of the top 20 U.S. Banks, merchant acquirers, and a top 5 chargeback management firm.
Our professionals annually support: Underwriting of 60K credit card applications, indexing of 75K business card applications and processing over 1.5M disputes.
I wanted to extend our appreciation on the hard work the team put forth. It’s nice to know we can count on your team to step in and help out when needed. This effort really created a better customer experience for all of our customers. Thanks again!
Bankcard Servicing Manager, Assistant Vice President, Top 20 U.S. Bank
It has been an amazing partnership with you! Thanks for everything you and the team have done to make our processes a success.
Senior Group Manager, Leading U.S. Bank
Really excellent results! I appreciate everyone putting the focus on Turn time and Quality such that we look to be very stable now. Thanks for everything you and the team have done to make us a success!
Director, Merchant Services, Third largest merchant acquirer in the U.S.
In addition to our Card Issuing Services, our other solutions include:
Card Disputes Solutions
Business Process Management
Increase customer satisfaction and reduce costs with our Card Dispute Services.