Card Issuing Solutions

Our cards solutions offer back-office and omnichannel customer contact center services,
backed by decades of experience and a partnership with a technology provider for a Card Disputes Solutions.

We help card issuers achieve:

35% cost savings

Optimize operational cost with global delivery & 24*7 operations.

Over 98% quality consistently

Boost customer satisfaction with improved First Time Right ratio.

30% faster turn times

Reduce cycle time with simplified operations & reduced rework.

Powered by over 20 years of experience in card related services, our services are trusted by card issuers, including 2 of the top 20 U.S. Banks, merchant acquirers, and a top 5 chargeback management firm.

Our professionals annually support: Underwriting of 60K credit card applications, indexing of 75K business card applications and processing over 1.5M disputes.

Business Impact Delivered

67% faster response rate to customer requests for a top 20 U.S. Bank.

  • Improved customer satisfaction levels
    • All service requests completed within 3 hours (vs. same business day TAT expectation)
    • Cleared all backlogs
  • Accuracy levels consistently above SLAs (set at 98%)
  • Transactional pricing offered to handle volume fluctuations & scaling up/ down

57% reduction in average dispute charge-off amounts

  • Lower charge-off and operational cost
    • Charge-offs reduced from $0.14 to $0.06 per transaction
    • Additional labor cost savings of 50% for some work
  • Reduced risk
    • Risk of non-performance transferred to SLK


In addition to our Card Issuing Services, our other solutions include: