Winning Customers post Pandemic

The Aviation Industry is anticipating growth post the pandemic meltdown. Thirty new airlines are forecasted to start operations in 2021 with new normal redefining the industry cost structures, requiring players to be more agile, efficient, and lean.

During the last year, Airlines have undergone significant restructuring wherein a lot of skilled resources might not be available when operations restart. To fill this gap, Coforge offers specialized services and resources to support business and operational functions.

Our Airline Support Services framework provides a comprehensive set of services and solutions that can accelerate the setup of operating structure and augment client’s team. This holistic service catalog covers Commercial, Operations, Enterprise & IT functions. Our airline subject matter experts and advisory experts can provide consulting services across process & cost optimization, digital & cloud enablement, product selection, and system integration. This shared services model will ensure that client costs are down and help in managing demand elasticity for the future.

Taking notice of the need for improved branding and customer service, we at Coforge utilize our experienced professionals to manage client's loyalty program. The services get delivered in a seamless manner aligned with organisation’s business goals and brand promise. We take away the pain of working with multiple partners and provide a consistent experience. Speed to market, enhanced revenue opportunity and increased reach through partners/alliances are only some of the benefits accrued.

Our partnership with AWS can be leveraged to create exceptional customer-centric experiences using:

  • Modern Contact Center for omnichannel contact centers.
  • Amazon Pinpoint for targeted communications and messaging.
  • Amazon Lex for AI-powered natural language processing of voice and text.
  • Amazon Personalize for real-time personalized recommendations.

The solutions promise flexibility, scalability and lowered cost helping organisations to win customers again as we look hopefully towards a post pandemic world.