Coforge AI Fluency

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A Structured Approach to Move from AI Intent to Execution

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Bridge the Gap Between AI Ambition and AI Readiness to Drive Real Transformation

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The Need for AI Fluency

AI doesn’t fail because of technology. It fails because organizations lack fluency, a shared understanding of how AI should be trusted, applied, and integrated into everyday work.

As organizations transition from fragmented structures and independent platforms to AI-ready, hybrid operating models, AI fluency ensures a shared language that aligns people, intelligence, and decisions.

It defines how AI is understood, trusted, and applied in everyday work, clarifying who decides what, where human judgment must lead, and how human–AI teaming drives consistent business outcomes.

AI Fluency is the critical “gel” for AI readiness. As organizations move from siloed, independent divisions and platforms to AI-ready, hybrid channels aligned to customer needs, AI fluency becomes essential. It enables:

Customer-facing differentiation

Strategic execution

Integration of AI into digital operating models

Empowerment of both AI agents and human enablers

Robust governance, compliance, and risk management

AI fluency enables organizations to move beyond simple automation to true augmentation of human intuition and decision-making by leveraging self-learning, embedded AI systems to drive transformative operational change.

Challenges Customers Are Facing in the Market

Low Trust in Human–AI Decisions

Teams are unsure when to rely on AI, when to challenge it, and when human judgment must lead, resulting in hesitation or over-reliance.

AI Knowledge Without Workflow Change

AI is understood conceptually but not embedded in daily work. Tools exist, but decision flows remain unchanged.

Fragmented Adoption and Enablement

AI tools and training are rolled out unevenly and disconnected from core decisions, limiting scale and impact.

Misaligned Decision Rights

As AI introduces new intelligence, organizations fail to redefine who decides what and where, creating friction, delays, and accountability gaps.

Low Trust in Human–AI Decisions

Teams are unsure when to rely on AI, when to challenge it, and when human judgment must lead, resulting in hesitation or over-reliance.

AI Knowledge Without Workflow Change

AI is understood conceptually but not embedded in daily work. Tools exist, but decision flows remain unchanged.

Fragmented Adoption and Enablement

AI tools and training are rolled out unevenly and disconnected from core decisions, limiting scale and impact.

Misaligned Decision Rights

As AI introduces new intelligence, organizations fail to redefine who decides what and where, creating friction, delays, and accountability gaps.

Coforge’s AI Fluency

Coforge’s AI Fluency is a structured framework that helps organizations move from AI intent to execution by making decision-making explicit.

It is designed to:

Assess AI Ambition and Fluency Readiness

Use a structured AI Fluency assessment and survey to understand what the organization is trying to achieve with AI and where that ambition breaks down in real execution.

Redesign Decision Paths

Using a design thinking framework, this step co-creates change with the business and technology teams, grounding redesign in real workflows and decision moments rather than abstract AI use cases.

Build Trusted Solutions

Translate redesigned decisions into solutions with built-in guardrails for transparency, usability, and measurable impact.

What AI Fluency @ Coforge Provides

Fluency at Coforge ensures that AI solutions are not only built but also adopted, trusted, and translated into last-mile business value.

Our approach anchors technology delivery in decision design and real-world use, so outcomes materialize where work is done.

This includes:

Diagnostic and Self-assessment Tools

Fluency, maturity, and readiness heat maps that surface where AI ambition breaks down in execution.

Design Workshops and Decision Labs

Decision blueprints and value hypotheses that explicitly link AI capabilities to owned decisions and measurable outcomes.

Assured Prototyping and Proof of Value with Embedded Guardrails

AI solutions designed for real adoption - built with clarity on human oversight, trust, and operational fit from day one.

AI Fluency helps organizations align ambition with readiness, so AI strategy reliably shows up in everyday decisions and outcomes.

Understand Your AI Fluency

The AI Fluency Assessment provides a clear, practical view of how your organization currently understands, trusts, and applies AI across people, workflows, and decision-making processes. It helps identify where ambition and readiness are aligned and where gaps in fluency may be limiting impact.

Use it as a starting point to ground conversations, prioritize action, and design the next steps in your AI journey.

Start your AI Fluency Assessment

AI Fluency Assessment Interpretations

Your AI Fluency score reflects how effectively your organization understands, adopts, and scales AI, from early awareness to measurable business impact. Each stage highlights where your teams stand today and what’s needed to unlock the next level of AI‑driven performance. Based on the survey results, your organization will be positioned into:

Awareness: Teams recognize AI’s relevance but lack infrastructure or initiative
Literacy: Conceptual understanding exists, but practice and workflows are missing
Enablement: Tools and training are present, but not fully integrated
Agency: Human-AI co-working is active, but trust and value realization are maturing
Impact: AI is deeply embedded, transforming operating models and driving strategic advantage

AI Fluency Assessment Interpretations

Unlock the ROI of Your AI Investments

You’re investing in AI. Now make it pay off.

Your next stage of AI performance starts with one assessment.

Get Your AI Fluency Assessment Now