For years, Global Capability Centers (GCCs) have been viewed as back-office hubs – engines of cost efficiency tucked away in offshore geographies. They have quietly powered global enterprises, driving operational efficiency, centralizing services, and delivering cost advantages through access to world-class talent. But in 2025, that narrative has fundamentally shifted.
GCCs today are no longer defined by what they save but by what they create. India has played a bigger role in this evolution, with home to nearly 50% of the world’s GCCs, contributing over $64 billion in FY 2024 alone.
Today, enterprises need strategic hubs of innovation equipped to handle AI-led transformation, reimagine customer experiences, and fuel enterprise agility at scale. Emerging technologies like AI, blockchain, and immersive experiences are blurring the lines between the physical and digital, compelling organizations to shift from cost-driven to value-creation-driven GCC models.
According to Gartner, global IT spending is expected to hit $5.7 trillion by 2025, with infrastructure spending alone projected at $600 billion to $750 billion. This growth signifies a massive push towards scalable digital ecosystems, where GCCs are poised to play a decisive role.
Meanwhile, a BCG study reveals that India’s GCC workforce, currently at 2 million, is expected to touch 5 million by 2030 as organizations demand more domain expertise, product innovation, and transformation capabilities.
The GCC Maturity Curve: More Than Just Cost Efficiency
At Coforge, we see GCCs slowly becoming strategic growth engines that can accelerate digital transformation, enhance innovation, and drive competitive differentiation. But this transformation hasn’t happened overnight. It follows a maturity curve as shown below, and at Coforge, we help businesses fast-track this journey across the four transformative stages:
What does this mean for Enterprises in 2025?
GCCs now have the mandate and credibility to:
Why Coforge?
At Coforge, we partner with clients to not just set up GCCs but to scale them into value centers. We help them leapfrog the maturity curve—jumpstarting at higher-value stages like Expansion or Transformation Stage to accelerate returns and impact.
Our unique value lies in how we design, scale, and future-proof GCCs through four distinct pillars
AI-Native and Digital-First Models
We embed AI, automation, cloud, and analytics from an early stage, creating intelligent GCCs designed to scale with future demands, not retrofitted later.
Domain-Led Design and Strategy
Our deep expertise across banking, insurance, travel, healthcare, and retail ensures that every GCC is contextual, relevant, and aligned with enterprise goals.
Flexible Operating Structures for Scale
From Build-Operate-Transfer (BOT), JVs, and assisted models to hybrid ones, our engagement frameworks are modular, scalable, and designed for resilience.
Proven Execution and Governance Frameworks
We bring repeatable playbooks, agile governance models, and performance-linked KPIs—ensuring high-quality delivery and continuous optimization from day one.
The Time to Reimagine is Now
The GCC model is redefined for a new era as technology, talent, and transformation converge. Those who treat their centers as strategic platforms—not just operational extensions—will win.
Coforge enables you to build the GCC of the future, a center that blends cost efficiency with digital capability and operational control with strategic vision.
Start smart. Scale faster. Transform with Coforge.
To know more, Explore Coforge’s GCC Solutions
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About Coforge.
We are a global digital services and solutions provider, who leverage emerging technologies and deep domain expertise to deliver real-world business impact for our clients. A focus on very select industries, a detailed understanding of the underlying processes of those industries, and partnerships with leading platforms provide us with a distinct perspective. We lead with our product engineering approach and leverage Cloud, Data, Integration, and Automation technologies to transform client businesses into intelligent, high-growth enterprises. Our proprietary platforms power critical business processes across our core verticals. We are located in 23 countries with 30 delivery centers across nine countries.