Transforming travel experience and elevating customer satisfaction

Coforge recognizes that personalized experiences are key to customer acquisition and retention in the online travel agency (OTA) sector. Our solutions drive personalization, boost conversions, and streamline business processes, enabling significant OTA growth.

On-Holiday Support: Our AI Suite offers Real-Time Agent Assistance, providing immediate guidance and empathetic responses during customer interactions. This automated system helps resolve issues like flight delays, hotel check-in problems, and itinerary adjustments, while also handling post-call tasks.

GDS Support: Coforge's in-house Global Distribution System (GDS) Center of Excellence supports major platforms such as Sabre and Amadeus. We provide end-to-end orchestration, graphics support, and GDS management, including ticketing, fulfillment, changes, refunds, and back-office functions.

As strategic Business Process Services (BPS) partners, we ensure seamless integration and operational efficiency. This allows our clients to focus on core business objectives while delivering exceptional service experiences to their customers.