Transforming Utility Customer Experiences with Digital, Data-Driven Journeys

Coforge helps utilities modernize and integrate their CIS platforms to enhance customer engagement, streamline operations, and enable regulatory compliance. Our solutions include CRM transformation, consent management, real-time outage dashboards, and AI-driven analytics to ensure unified customer views and personalized service delivery. With capabilities spanning SAP ISU, Salesforce, Kofax OCR, and advanced UI/UX, we empower utilities to evolve from transactional systems to agile digital platforms.