Water Utility companies operate within a framework of strict guidelines and measurement indexes set by regulatory bodies. Compliance with these standards is essential, and exceeding benchmarks can lead to incentives. Noteworthy among these are the Customer Measure of Experience (C-MeX) and the Developer Services Measure of Experience (D-MeX).
The solution built on ServiceNow helps manage water and wastewater connection requests. It offers a simplified on-cloud digital portal enabling customers to pay bills, create and manage connections, check supply areas, calculate connection charges, check meter readings and raise complaints.
Significant Benefits include amplified customer and developer engagement quality, streamlined service delivery, and transparent operations.
Key Features:
- Portal for end customers to be able to raise requests
- Consolidated view of processes and automated assignment of tasks
- Integration with third party tools for data consolidation and process automation
- Custom consumer portal and request catalogs for Utilities
- CSM and FSM workspace and playbooks
- Customized dashboards
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