Resolve faster. Comply smarter. Operate better.
In today’s competitive financial landscape, effective dispute management isn’t optional—it’s critical. Customers expect fast, transparent resolutions, and regulators demand accountability. Manual processes can’t keep up.
Coforge’s dispute management solution on ServiceNow automates the end-to-end lifecycle—from intake to resolution—boosting customer satisfaction, ensuring compliance, and reducing operational costs. It turns disputes from friction points into opportunities to build trust and loyalty.
Why Coforge?
With a proven track record in building outcome-driven ServiceNow solutions and deep expertise across the Banking and Financial Services (BFS) domain, Coforge brings a unique combination of platform knowledge and industry insight to deliver tailored dispute management workflows that solve real business challenges.
- Strategic ServiceNow Partner with a dedicated FSO certified practice
- Domain-rich BFS experience backed by business consulting experts
- Pre-built accelerators and templates for faster time-to-value
- End-to-end implementation and support across the ServiceNow suite
Coforge's Offerings for Dispute Management
- DisputeXelerate: Prepackaged implementation kit
- DisputeManage: Pay Per Dispute Managed Services Model
- DisputeManage.AI: AI-powered banking service experience
Key Highlights of Dispute Management
- End-to-End Dispute Lifecycle Automation: Automate intake, triage, investigation, resolution, and communication through purpose-built workflows and SLAs.
- Omnichannel Intake: Enable dispute logging via contact centers, digital channels, or self-service portals.
- Root Cause & Pattern Analysis: Leverage analytics and dashboards to track trends, identify recurring issues, and drive proactive resolution.
- Customer-Centric Updates: Provide real-time status updates, notifications, and closure reports through integrated communication channels.
- Audit and Compliance Readiness: Maintain detailed case logs, action trails, and configurable compliance controls to meet regulatory standards with auditable workflows and controls aligned to BFSI regulatory requirements.
Proven Expertise
Coforge’s deep domain expertise in financial and banking operations, combined with a strong understanding of regulatory and business complexities, ensures successful implementation of ServiceNow’s FSO Dispute Management module.
As an Elite Partner of ServiceNow, Coforge boasts over 1,500 full-spectrum certifications, 400+ ServiceNow experts, and 110+ certified FSO specialists.
Customer Speak
A key milestone in this journey is the recent successful Phase 1 implementation for Blackhawk Network, a global fintech leader in branded payment solutions. This project marks a significant step toward digitizing and scaling Blackhawk Network’s dispute management workflows, improving both agility and operational efficiency.
“Partnering with Coforge and ServiceNow has been a game-changer for us. The implementation of the FSO Dispute Management solution has streamlined our operations and improved our ability to address customer concerns promptly and effectively. The complexity of this project was no small feat, and the level of partnership and dedication exhibited by Coforge was truly exemplary. We are already seeing the impact in terms of customer satisfaction and operational efficiency.”
- Pedro David Reyes, Sr. Director, Customer Service Operations at Blackhawk Network
Ready to Transform Your Dispute Management Process?
Partner with Coforge to implement a modern, intelligent dispute management solution on ServiceNow that reduces friction, enhances oversight, and delivers value across your operations.
Contact us today to schedule a demo or speak with our domain experts.
