Growing end-user expectations, technological trends, and market forces are rapidly changing the traditional view of the Service Desk. Key business drivers not only include cost pressure and the need for efficiency but also fostering a culture of digitalization.
Coforge’s Next-Gen Service Desk provides a single point of contact for all end-user's IT-related services, multi-channel support for incidents, and automated service request fulfillment. Next-Gen Service Desk manages all user interactions to accelerate incident resolution while minimizing agent involvement and support costs. Our intelligent support services empower end-users with help on their terms. We bring everything that a modern digital-savvy employee needs, in one place and provide a truly personalized, adaptable, and easy-to-use help experience delivered through virtually any internet-enabled device.
End-user enablement and workplace optimization solution that pre-emptively resolves various common system and application issues through unassisted and assisted automation.Contact Us >
Powered by Augmented Reality to deliver virtual in-person support anywhere – anytime and delivers cost savings, decreases employee downtime, and eliminates technician visits.Contact Us >
An AI-powered cognitive assistant that mimics human to automated user interactions, helps you accelerate time to value, reduce operational cost, and enhances employee experience.Contact Us >