AI Chatbot
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The average customer is currently waiting 45 mins-1 hour to speak with a customer service representative
BUSINESS OWNER CHALLENGES
- High call volumes
- Reduction in operating hours
- Lesser workforce
END CUSTOMER CHALLENGES
- Long waiting times
- Reduced service availability
LET US HELP YOU WITH OUR PEGA CHATBOT SERVICE OFFERING
- Extremely quick implementation. Start to go-live in 4-6 weeks
- AI driven Chatbots can help answer common customer queries, 24x7 without any human intervention
- Chatbots integrated with your enterprise systems to provide real time information to customers
- Bolting a live chat option with the AI-Driven Chatbots, can enable the customer service agents to work remotely
- AI-Driven Chatbots can collect customer requests for offine processing & call back requests
CHATBOT CAPABILITIES
- Intent detection / categorization
- Auto-response notications
- Entity Identication & extraction
- Sentiment detection
- Customer styling & branding
- Attachment & photo support
- Form based data collection in Chatbots
- Skill based routing, queuing
- Content linking and dynamic common phrases
- CSR availability management & transfer to queue
- Save & share chat transcripts
- Real time chat monitoring & reports
- Pre-chat questionnaire & customer feedback surveys
SCOPE OF CHATBOT IMPLEMENTATION
- Conguration of 10 standard template based queries (Ex – “How to ?” type queries)
- Conguration of 5 advanced queries which require dynamic content and API calls
- Congure 3 chat queues for initial classication
- Congure a single customer verication method using any existing API
- Menu driven interaction mode within the Chatbot
- Support with integrating Chatbot on customer’s website or mobile app
- Out of the box reporting conguration
CUSTOMER BENETS
- At least 40-60% of chat queries contained by the Chatbot without human intervention
- Reduction in overall call volumes to the contact center
- Reduced waiting times for your customers
- Ongoing innovation and improvement to Chatbot capabilities