Back Office and Finance
Automating back-office operations through RPA/AI to digitally transform and use real-time data to drive workforce efficiency.
Coforge's back-office solutions have helped clients Streamline operations to manage properties more efficiently and economically, Maximize revenue potential, Build a better guest experience, and Improve brand loyalty. Some Back office solutions provided were Automated Invoicing, Audit reports across retail, box office, banquets, Reconciliation of reimbursement reports.
Back office solutions have benefitted in the following ways:
⦁ Provided a personalized & Seamless experience for the user across platforms and touchpoints
⦁ Improved accuracy & turnaround time
⦁ Enabled the client to reduce labor costs
⦁ Saved manual effort
⦁ 24X7 uninterrupted service
Back Office Solutions:
⦁ Automated Invoicing- The process involves the collection team using macros on particular reports to determine missing ids within their trackers, depending on the tracker id a specific collection process is performed then added to the database after collection. The invoicing group will then pick up the ids from the database for additional billing
- Automated audit reports across
- Box office- This process is a way to provide business support via validating and auditing box office shows income. The process helps businesses to get audited Templates in an automated manner
- Retail- In this process, the accountants manually type in figures from source documents into a spreadsheet for balancing
- Banquets - This process is a way to provide business support via validating and auditing Banquet`s sales. The process helps businesses to get audited reports on bills over original invoices in an automated manner
- Reconciliation of reimbursement reports- This process is a way to provide support through business reports. These reports are built via automated channels and circulated to the business on various frequencies