Back Office and Finance

Automating back-office operations through RPA/AI to digitally transform and use real-time data to drive workforce efficiency.

Coforge's back-office solutions have helped clients Streamline operations to manage properties more efficiently and economically, Maximize revenue potential, Build a better guest experience, and Improve brand loyalty. Some Back office solutions provided were Automated Invoicing, Audit reports across retail, box office, banquets, Reconciliation of reimbursement reports. ​

Back office solutions have benefitted in the following ways: ​

⦁    Provided a personalized & Seamless experience for the user across platforms and touchpoints ​

⦁    Improved accuracy & turnaround time ​

⦁    Enabled the client to reduce labor costs ​

⦁    Saved manual effort ​

⦁    24X7 uninterrupted service ​

Back Office Solutions:​

⦁  Automated Invoicing- The process involves the collection team using macros on particular reports to determine missing ids within their trackers, depending on the tracker id a specific collection process is performed then added to the database after collection. The invoicing group will then pick up the ids from the database for additional billing

  • Automated audit reports across
    • Box office- This process is a way to provide business support via validating and auditing box office shows income. The process helps businesses to get audited Templates in an automated manner
    • Retail- In this process, the accountants manually type in figures from source documents into a spreadsheet for balancing ​
    • Banquets - This process is a way to provide business support via validating and auditing Banquet`s sales. The process helps businesses to get audited reports on bills over original invoices in an automated manner
    • Reconciliation of reimbursement reports- This process is a way to provide support through business reports. These reports are built via automated channels and circulated to the business on various frequencies
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