The Retail industry faces unprecedented challenge, as customers are “always on”. Linear depiction of the Customer Journey leads to incorrect thinking and flawed approach to winning, retaining, and building customer loyalty through seamless execution across all of your customer-facing channels.
Coforge continues to lead its retail customers through the challenges of connecting with customers, embracing the application of digital technologies, API-based connections within processes, and fresh thinking to streamline the supply chain.
Some of our work includes:
- Applying deep Analytics and interactive communications to build a 360-degree view of a customer.
- Placing smart sensors “at the edge” of clients’ networks, allowing the sensing, alerts, and reaction to changes in cooling systems and stocking levels.
- Focusing on connections between interactive processing, allowing us to apply API-based approaches to unify existing software, avoiding a “rip and replace” approach.
- Creating a “Shop Anywhere” experience for your customers.
- Digitizing handwritten documents within the supply chain, greatly reducing error rates and service level gaps.
- Galvanizing security capabilities within and across processes, providing customers reassurance and building loyalty.