We help our insurance customers improve efficiency in their business processes, continuously optimize customer experience while managing compliance & business risk and reducing costs.
Our suite of business process services, omnichannel contact center solutions, Quality Control CoE and data & analytics capabilities help insurance carriers, brokers and managing general agents transform their insurance operations and achieve:
100% adherence to compliance & business rules
Reduce business risk with Quality Control CoE offering automated & manual QC support
40% cost savings & 15% efficiency improvement
Increase efficiency & reduce costs with our business process services & global delivery model
Enhanced customer experience
Provide quicker response times with 24*7 omnichannel contact center services
Our professionals support: Processing of over 12M documents, data verification/QC of over 9M documents and over 2.3M contact center calls
Quality Control CoE
New Business & Underwriting
Application data entry/review
Pre & post underwriting review
Policy setup and agency setup
Policy changes - name/address/beneficiary, etc
Endorsements & renewals
Premium billing/follow up
Indexing and categorization
Disbursements and payments
Billing & Collections
Customer Service - Customer inquiry/ endorsements/ policy changes
Claims - Customer inquiry/ status updates
Collections - Billing inquiry and 30 & 60 day notices.
Business Impact Delivered
50% faster issuance of policies with expedited customer onboarding
Same day policy issuance (50% faster) after partnering with Coforge BPS
Consistently exceeding accuracy levels and turn time service levels
Your team has been a vital part of our success in meeting our outbound volumes which allowed us to turn our attention to our inbound needs. We are appreciative of your flexibility in meeting our volumes. Your focus and attention to detail have been very much appreciated as well.
Head-Customer Services, A National Leader in Specialty Insurance
We would like to express our appreciation for the outstanding service we have received partnering with Coforge BPS. It is a partnership that fosters productive interactions, dedicated resources to improving quality and to production numbers. We value your teams service in helping us reach our SLA’s with our clients.
SVP Lender Solutions - A Large Specialty Insurance firm
Coforge BPS is easy to do business with, understand our expectations, makes adjustments quickly if not meeting expectations, excellent follow through.
Director, Risk & Recovery Vendor Products One of the Largest Providers of Insurance, Products to Financial institutions in the US.
In addition to our Property & Casualty Insurance Services, our other solutions include:
Lender Placed Insurance Services
Business Process Management
Reduce cost and drive operational speed with our Lender Placed Insurance Services.