Banking Services
Our banking support services combine extensive domain experience, business process services and technology
to help banks operate at maximum efficiency, remain competitive and enrich the customer experience.
We support over 600 banking processes.
We help Banks achieve:
35% cost saving
Control bottom-line using optimal solutions with a focus on continuous improvement.
20% turn time improvement
Improve agility with streamlined operations & smart solutions.
98% quality delivered consistently
Enhance customer satisfaction with improved First Time Right Ratio and quick responses.
Powered by over 20 years of industry experience, our Banking transformation solutions are trusted by several large and mid-size banks including 5 of the top 25 U.S. Banks.
Our professionals annually support: 480M lockbox entries, Day 1 & day 2 processing of 48M check items, over 1.5M card disputes processing, detection of $7M in card deposit fraud and prevention of $2M in mortgage fraud.
Business Impact Delivered
Driving to six sigma (99.9986%) accuracy levels in lockbox processing
- Improved quality levels in lockbox processing
- From 4.7 to 5.74 sigma (99.9986%) in Retail lockbox
- From 4.0 to 5.62 Sigma (99.9979%) in Wholesale lockbox
- Met guaranteed turn time (15 min to 2 hours)
- Bank’s fixed costs converted to variable costs; daily & seasonal volume fluctuations handled
30% reduction in staffing and 99.5% accuracy achieved in financial statement spreading
- Operational cost reduced in Financial Statement Spreading
- 30% reduction in staff compared to client’s team
- Assured quality and turn around time
- Coforge BPS offered an SLA of 1 spread per hour
- Quality maintained at above 99.5% consistently
- Prioritized turn time for new loans < 12 hours
Brochure
It has been a pleasure to work with Coforge BPS. Would definitely recommend them … to help save money and to allow your current workforce to focus on more value added functions.
Vice President, Commercial Operations, Top 20 Commercial Bank
Well within the targeted measure. This is very strong for this time of year and I think that it is largely due to your team tracking ahead of the onshore spreading team. Thank you and let’s keep up the good work.
VP, Central Credit Utility Manager, Regional U.S Bank
I wanted to reiterate my appreciation for your team. Great example of Coforge BPS's commitment to go above and beyond to ensure volumes are processed timely and to a high level of quality.
Manager - Check Services, Top 20 U.S. Bank
In addition to Banking Services
our other solutions include:
Pre-underwriting Support Solution: LoanAccel
Digital Solution
Drive innovation and speed in mortgage lending with our pre-underwriting support solution LoanAccel.
Mortgage Quality Audits/Checks
Business Process Management
Consistently improve loan quality and process efficiency across the mortgage lifecycle with Mortgage QC.
Mortgage Origination Support
Business Process Management
Improve processes and governance while lowering cost with our Mortgage Services.
Property Tax Platform - RETS
Digital Platform
Enhance precision and efficiency in tax servicing with our technology-enabled property tax platform RETS.
QC and Compliance Testing Platform: Copasys
Digital Platform
Achieve an efficient and effective testing environment with Copasys, our automated platform for QC and Regulatory Compliance.
Mortgage Servicing Support
Business Process Management
Delight customers and achieve quicker turn time with our Mortgage Servicing Support Services.
Default Management Solutions
Business Process Management
Be future-ready and adapt to market volatility with our suite of Default Management Solutions.
Collections Support Services
Business Process Management
Scale up to meet market demands and enhance customer experience with our Collections Support Services.
Customer Contact Center
Cross-Industry Solution
Enhance customer experience & save costs with our Omnichannel Contact Center.
Data & Analytics
Cross-Industry Solution
Enhance data quality & make better business decisions with our Data & Analytics Solutions.
Cross-Industry Solution
Cross-Industry Solution
Maximize business value with our suite of Cross-Industry Solution.
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