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Coforge charts the course for airline transformation in the digital age

Coforge charts the course for airline transformation in the digital age

The airline industry, once a symbol of glamour and freedom, is facing headwinds unlike any faced before. Due to travel restrictions during the pandemic, airlines are now bracing for a digital storm – with a forecast that the industry will invest up to $13 billion to transform the existing technology landscape. While this promises to revolutionize travel, it also harbors hidden risks.

The aviation industry has witnessed frequent meltdowns in recent years especially during the post-pandemic period disrupting operations with thousands of flight cancellations, severely impacting revenue & profitability, and passenger experience. A leading reason for the meltdown has been outdated technology infrastructure creaking under the pressure of high demand, weather situations, and staffing shortages. They act as a wake-up call for the entire industry, exposing the vulnerability of legacy systems and the urgent need for technology modernization.

With over three decades of experience as a leading technology solutions provider to the airline industry globally, Coforge has helped over 50 airlines land their complex programs successfully, from streamlining passenger journeys, digitizing and automating processes, to modernizing legacy systems, to expanding and scaling cargo operations. We have been a trusted aviation IT partner, and a guide to navigate through the turbulence.

What's driving this digital storm?

Two key forces are at play: Industry initiatives and operational challenges. IATA, the global airline trade association, is pushing for modernization with initiatives like One Offer & One Order, simplifying booking processes, and NDC, revolutionizing how airlines distribute their content. But these advancements require airlines to digitize their passenger service systems and embrace digital retailing – a complex and high-risk undertaking.

On the operational front, the Southwest Airlines meltdown serves as a stark reminder of the dangers of outdated IT. Crew management systems, often manual and siloed, struggle to keep pace with the demands of a dynamic industry, leading to delays and disruptions. Cargo operations, too, face challenges from handling diverse cargo types to complying with ever-evolving regulations.

But amidst the storm, there are clear skies ahead. We offer a proven roadmap for airlines to navigate the digital transformation by

  • Modernizing Passenger Service Systems (PSS): We've successfully delivered twenty PSS migrations, mitigating risks and accelerating the implementation, and go-live with our unique set of PSS accelerators.
  • Embracing Digital Retailing: Being an IATA strategic partner and we can help you define your roadmap, implement initiatives like OOM, and leverage technology to enhance customer experience.
  • Optimizing Crew Management: We offer system integration capability based on our diverse crew product experience with products like CAE, Sabre, IBS and, building custom and mobile solutions to streamline crew scheduling, improve efficiency, and prevent disruptions.
  • Transforming Cargo Operations: Our expertise with platforms like IBS iCargo and SITA Champ Cargo, along with our involvement in developing COSYS+ with SATS, ensures modern and efficient cargo management processes.

With extensive experience and a deep understanding of the airline industry, Coforge is well-positioned to provide airlines with the support they need in their transformation journey through Assessment & Consulting, System Integration Services and/or System Modernisation.

We don't just talk the talk, we walk the walk. We've helped airlines achieve remarkable results, from developing a roadmap for a European airline exceeding their business goals to empowering a large GDS provider with Google Cloud migration, boosting their agility and revenue.

Don't let the digital storm ground your airline. Contact Coforge today and let us be your co-pilot on this transformative journey. Together, we'll soar above the clouds and reach new heights of success.

About Coforge

Coforge is a global digital services and solutions provider, that leverages emerging technologies and deep domain expertise to deliver real-world business impact for its clients. A focus on very select industries, a detailed understanding of the underlying processes of those industries, and partnerships with leading platforms provide us with a distinct perspective. Coforge leads with its product engineering approach and leverages Cloud, Data, Integration, and Automation technologies to transform client businesses into intelligent, high-growth enterprises. Coforge’s proprietary platforms power critical business processes across its core verticals. The firm has a presence in 21 countries with 26 delivery centers across nine countries.

For more information on Coforge, please visit

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