About the Client
Global provider of Asset Management, investment processing and operations
Business Challenge
Bring efficiencies in business processes and competitive positioning
Our Solution
RPA engagement started in 2016 on UiPath. Process automation using RPA at scale across different functional areas like Asset Management, Investment Management, AML Checks, Trade Order Entry. Implemented chatbot based on Microsoft BOT Framework and Cognitive Service Suite integrated with CRM for CSR responses. Continuous process automation through multi-year license deal with planned expansion into IT Operations and HR domains.
Benefits
100% SLA Compliance Up to 70% productivity efficiencies and improved customer experience
