Overview
Client provides specialist fund management and fiduciary services, including trust, corporate and fund administration. The group administers over US$500m of client assets with regulated businesses in England, Hong Kong and Mauritius. The wealth management services are provided from its London and Luxembourg offices; the fund management services are provided by Cayman and advisory services from the London office. The fiduciary services are provided from its offices in Hong Kong and Mauritius.
Client Challenges
- Absence of standardized processes
- No process to capture operational metrics.
- Lack of measurement framework
- Significant amount of manual keying in
- Highly people dependent processes
- No workflow processes.
- Usage of multiple applications / tools
- Most of the systems are either inefficient or not optimally used.
- Lack of document management system
- No workflow / audit trail
- High resilience on self-created excel formats.
Our Solutions
- Standardize all processes.
- Workflow based task allocation and reporting.
- Define operational metrics.
- Define process for document management.
- Implement a “smart” workflow system + document management system.
- Application integration / updating.
- Data cleansing and migration
Benefits Delivered
- ~40% annual savings from consolidation, system implementation and offshoring
- Metric driven processes to mitigate any risk.
- 60% TAT improvement
- Reduced manual effort through standardization and new / enhanced applications.
- Live Dashboards - Transparency of completed and pending tasks to all other related geographies and management.
