Home › Resource library › Case studies › Unified platform for processing land development applications Process Automation using business rules with a unified platform for processing Land Development applications Share Key Challenges High turnaround time for application response leading to customer dissatisfaction. Heavy reliance on manual & paper intensive processes Significant limitations around systems flexibility, integration and scalability Incomplete view for the application and related data artefacts Regulatory compliance Agile delivery with 20+ business teams involved. Coforge along with Pega Systems, built a solution using Case Management to Identify pain areas by conducting a business process assessment. Solution for Intelligent data processing capabilities including automated case processing and rule-based processing. Designed a dynamic work allocation approach. Integrated system with automated checks and business data retrieval from ESRI GIS system, Asset management and Document management system Ad-hoc reporting capabilities and financial reconciliation Removal of unsupported and redundant applications Business Benefits Unified platform for processing land development applications which is operational across 5 team. Significant reduction in redundant application categories, reduced the number of application categories from 105 to 32. Process Automation using business rules based on applicant and application related data. Enhanced Customer Experience with easy GUI, automated notifications and decision systems Increased efficiency and the removal of manual work-around. Guided process using Non-GIS and GIS response matrix. Reduce financial error by auto calculation of contribution and fees.