The Client
One of the biggest communications organization based in Singapore
Challenge
- Lack of centralized operations framework
- Lack of measurement framework
- Multiple sources of inputs
- Significant manual effort in managing data
- Multiple segregated processes in 3 different location
- Lack of visual modeling and investigation framework
- Multiple tools and applications with distributed feature set
Solution
- Workflow based task allocation and reporting
- Process simplification through re-engineering
- Standardization of processes across locations
- Robotic Process Automation
- Workflow based task allocation and reporting
- Process simplification through re-engineering
- Standardization of processes across locations
- Robotic Process Automation
Execution
- Workflow based task allocation and reporting
- Process simplification through re-engineering
- Standardization of processes across locations
- Robotic Process Automation
- Listing various solutions –Process Re-engineering and automation
- Common workflow, document management and reporting application
- Full automation of MIS, audit and duplicate check
Value Delivered
- 61% reduction in headcount
- 80% Manual Process eliminated in Mailroom•50-60 % of the invoices digitized via OCR
- Invoice Duplicate Check Control
- 15% productivity gain via customized the AP processing screen Gained 20% value add through RPA in over all T&E process
- Automated the month-end activities and reduced overall processing by 60%
