The Client
Leading nationwide Data & Analytics provider
Challenge
- Multiple challenges while building a nationwide title plant
- Short timeframe to ramp up and complete historical build
- Keep cost low
- Capture various states/ county nuances
Solution
- Deployed onsite resources to accelerate business requirement understanding & documentation
- Customized “Pre-processing” & “Key from Image” applications to reduce indexing and data entry time
Execution
- Implemented workflow to send & receive documents/ images via FTP, hard drives
- Built infrastructure for a quick ramp-up (spread across 3 sites for Business Continuity)
Value Delivered
- Large and Flexible processing capacity built for a customer
- Created capability to ramp up from 0 to 1,000+ FTEs within 8 months spread across 3 locations
- Indexed over 50 million documents within 30 months while meeting service levels