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Over 98% quality, 100% within due date for bulk title search orders

The Client

A Title, Closing & Settlement Services Provider


  • QC of bulk order of 28,500 files (completed by other search vendors) to be completed within a 6 week time frame
  • End customer expected on-time delivery
  • Inaccurate title reports could lead to potential higher financial claims


  • Identified & aligned experienced SME’s
  • Standard Operating Procedures created
  • Relevant training & certification was completed within 2 days (over the weekend)


  • Illustrative results from BCP Testing
    • Real-time order status tracking and reports were published for all the stakeholders and clients
    • Calibration call conducted with the client every alternate day
    • Continuous training programs on new process updates

Value Delivered

  • 100% of orders completed within the due date
  • Quality levels exceeded (98.14% achieved – SLA was set at 95%)
  • Enhanced end-customer satisfaction
  • Coforge managed overall quality – completed final quality checks (QC) of search/ typing completed by other vendors
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