The Client
A leading mortgage originator originating loans through both retail and wholesale channels
Challenge
- Over 200% Surge in mortgage loan volumes
- Adding resource would add to fixed costs
- Needed to ramp up quickly to handle the volume surge
Solution
- Coforge robust hiring methodology helped hiring of 88 experienced resources in the complex Mortgage Underwriting area
Execution
- Additional training was conducted by leveraging the knowledge base already built by Coforge internally
- Hired additional supervisory, QC staff to support team
Value Delivered
Successful handling of volume surges
1. Coforge hired & trained 100 underwriters and mortgage specialists in 3 months
Capitalize on available business opportunity
1. Leveraging Coforge underwriter support, customer could grew their business quickly
